Frequently Asked Questions

To help you make the most of Global Pet Expo 2024, we've put together this list of frequently asked questions. If you have a question that is not addressed here, please contact GlobalPet@xpressreg.net.

GENERAL

What are the show days and hours? 

• Exhibitor Move-In
  • Sunday, March 17: 8:00 am – 5:00 pm
  • Monday, March 18: 8:00 am – 5:00 pm
  • Tuesday, March 19: 8:00 am – 5:00 pm

• Show Days
  • Wednesday, March 20: 9:00 am – 6:00 pm
  • Thursday, March 21: 9:00 am – 6:00 pm
  • Friday, March 22: 9:00 am – 3:00 pm
• Exhibitor Move out
  • Friday, March 22: 3:00 pm – 9:00 pm
  • Saturday, March 23: 8:00 am – 4:30 pm

   

How do I register for badges?

If you are an existing exhibitor looking to register please go to your exhibitor portal here. Once you are logged in look for the “Register Your Booth Staff” tile. This will take you to a separate page where you can click on “Register” to process the badges for your team. All registered booth staff will appear under “roster”.

If you are a qualified buyer please contact your key contact to get registered. If you are not sure who the key contact from your company is or you are the key contact and need your login credentials to access your resource center reach out to GlobalPet@xpressreg.net.

If you are a member of the media, learn more about applying for credentials here. If you are social media influencer, learn more about applying for credentials here. For any questions, please email publicrelations@americanpetproducts.org. 

For anyone who is looking to attend but does not fall under the buyer, exhibitor. media or social media influencer categories, please reach out to GlobalPet@xpressreg.net.net.

How do I request a letter of invitation?

Letters of invitation are available to all registered international attendees. If you are a buyer attendee you access your invitation letter via the resource center. Exhibiting attendees will be able to access their invitation letters at the time of their registration by clicking on the globe. 

Where do I pick up my badge?

You can print your badge at any Scan & Go kiosks all you need is the QR code found in your registration confirmation. If you do not have a QR code go to the Self Lookup location with your Photo ID..

The Orange County Convention Center does have parking available at a rate. Please click here to view instructions on parking and rates.

Shuttle buses will be available to the Orange County Convention Center from our partner hotels except for the Hyatt, Rosen Center, and Rosen Plaza as they are within walking distance. You can view the schedule here.

CAN I BRING MY SERVICE ANIMAL WITH ME?

Anyone looking to bring their service animal with them to the show will need to have their pet registered. Please go to the Global Pet Expo Show Office and fill out the permission for pets form to obtain special ribbons.

We are partnered with KiddieCorp for onsite childcare during Global Pet Expo. KiddieCorp is in its thirty-sixth year of providing high-quality children's programs and youth services to conventions, trade shows and special events. Please click here for childcare registration.

Is the show handicap accessible?

The Orange County Convention Center has wheelchair ramps, automatic doors, passenger elevators and accessible restrooms for those who need them. Scooter and wheelchair rental services are provided by Scootaround. Through the on-site rental location, guests can rent mobility scooters, wheelchairs and oxygen equipment for events held at the convention center. Learn more here. 

How do I register for education?

No registration is required for the Global Learning Series. However, you can use the “My Show Planner” feature found in the Global Pet Expo app to save any sessions that may be of interest to you. The show planner will be available soon.

Attendees can check their belongings in room S221 right off registration. The hours are as follows Wednesday 7:30 - 8:00 pm, Thursday 7:30 - 6:30 pm, Friday 7:30 - 4:30 pm.

Global Pet Expo has contracted onPeak as our official hotel booking company. Make your hotel reservations with onPeak or contact the onPeak Call Center to speak with our agents at (855) 992-3353 or (312) 527-7300 between 8:00 am and 4:30 pm, Monday - Friday Central Time USA. Please click here to book your hotel through OnPeak.

Is there a mobile app?

Yes, there will be a 2024 mobile app! Please check back soon.

Exhibitors FAQs

Are there any resources for first-time exhibitors?

If you are an exhibitor and have some questions regarding your booth. Please take advantage of our two great resources, the Exhibitor Success Webinar and the First Timer Guide, which will be released closer to the show.

When/where can I pick up my badge?

Registration and badge pick up for exhibitors begins Sunday at 1:00 pm located at the Orange County Convention Center, South Concourse, Room S220.

How do I furnish my booth?

Please reach out to GES, our official contractors, for any of the following:

• Electrical Rigging
• Food and Beverage
• Audio & Video
• Floral

The exhibitor service kit will be available this Fall. 

Are there any restrictions to the construction of my booth?

Depending on the size and location of the booth there may be height restrictions and depending on the materials used approval may be needed from the fire marshall. Please refer to our Display Rules here.

Do I need liability insurance? How do I submit proof of insurance?

All exhibitors must submit proof of required insurance prior to setting up at Global Pet Expo. If you do not currently have the required coverage, you may purchase it through Buttine Exhibition & Event Insurance Group on behalf of Global Pet Expo.

Here are the requirements:

Global Pet Expo Exhibitors are required to carry Commercial General Liability Insurance with limits of at least $1,000,000 per occurrence, $2,000,000 aggregate.

An Exhibitor Appointed Contractor (EAC) is a company other than the "general or official" service provider on the show that requires access to your booth during installation and dismantling. The EAC may only provide services in the facility that are not designated by the facility as "exclusive" to a designated provider, or by the show organizer in a contract as an exclusive service for the "general or official" service provider or other third party.

No EAC will be allowed to work in an exhibitor’s booth if this Notice of Intent to Use EAC and Policies and Procedures form, a valid Certificate of Insurance and the Agreement, and Rules and Regulations between Global Experience Specialists, Inc. (GES) and the EAC form is not completed by an authorized representative and received by GES 30 days prior to move-in. This Notice of Intent to Use EAC and Policies and Procedures form must be completed for every third party (as well as any other third party ordering or requesting services from GES on behalf of the exhibitor) at the above show.

EAC notice of intent and insurance must be submitted with GES. Complete form here.

Everything You Need for Move-In

Access the Move-in Bulletin which includes important information and instructions like move-in dates and times, equipment rental and labor services, rules and regulations, and safety guidelines. 

Move-In Parking

Personally Owned Vehicles (POV), Cart Service & Self Unloaders, should proceed direct to the facility and check in at the designated POV Check-in area, where you will be given the appropriate dock pass.

Privately owned vehicles are defined as cars, pick-up trucks, vans and other small trucks designated for passenger use, not cargo or freight. Vehicles that do not qualify for this service or that have material that requires mechanical equipment to unload will be directed to the GES Marshaling Yard.

For best access, turn onto Tradeshow Boulevard from Universal Boulevard and follow the signs.

Buyer FAQs

Badge Pick-Up

Starting on March 19th, at 7:30 am buyers can pick up their badges at registration that is located at the Orange County Convention Center, South Concourse, Room S220.

Where can I relax/meet with my team?

The Buyer Lounge is a central location on the show floor to take a minute to yourself or meet with other professionals. Another location to go to is the Food & Beverage section located in the back of the show hall. The Buyer Lounge is open during all show hours.

Are there any resources for registered buyers?

Show Planner:

All attendees can use the show planner located on our website and in our mobile app. The show planner can help you plan out your Global Pet Expo experience: 

• Search and Favorite (exhibitors, products, show specials and more)
• Navigate the floor plan
• Look up education sessions
• Discover networking events
• Schedule meetings

Buyer Orientation:

We will also be hosting a Buyer Orientation on Wednesday, March 20, 8:00 am, room location TBD.

Attendance is by invitation only. If you are interested in attending please email GlobalPet@xpressreg.net.

How do I vote for the best-in-show awards?

First, download the Global Pet Expo app. On the home page, select Vote Best New Product. You only have one vote per category. Mobile app is coming soon.

I forgot my login credentials. How do I reset my password?

If you don’t know your credentials to log in, please contact GlobalPet@xpressreg.net with the subject "Global Pet Expo Credentials".

How do I register additional employees for my company?

As the Key Contact on the account please log into your Resource Center. Under "Add Registration", you can add more employees. If you don’t know your credentials to log into the Resource Center please contact GlobalPet@xpressreg.net.