Education

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The Global Learning Series is free for all registered attendees, including retailers, distributors and manufacturers. With over 40+ hours of live education, this is your chance to learn everything you need for a successful business. From workshops to presentations, exhibits to conversations, sessions are designed to reflect sound adult learning principles and the best thinking in the field, informed by theory, research and practice.

 

Don't miss out on our Education Sessions at Global Pet Expo! View the full schedule below of our education sessions. You can also click the button to download this helpful guide to access date/time and room number for all session in the Global Learning Series.

 

Global Learning Series Learning Pathways

The series is composed of four learning pathways, each designed to reflect sound adult learning principles and the best thinking in the field, informed by theory, research and practice:

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PAWS2LEARN  Hosted on the Spotlight Stage at the New Products Showcase. Quick, 15-minute, learning experiences covering Hot Topics, Wellness, New Initiatives, Good Works, and glimpses into Retail Success Series sessions. See the full PAWS2Learn Schedule


MARKET DATA & INSIGHTS  What to plan for in 2023 and beyond, including the latest data in pet ownership, profitability, and more.

RETAILER SUCCESS SERIES These sessions present a wide range of subjects including Customer Experience, Human Resources, Leadership, PR & Marketing and Profitability & Growth that are relevant to the successful management of a retail pet store.


LEARNING EXPERIENCES – these include a retail tour, interest group meet-ups, and other experiential activities taking place before, during and after the show.

Tuesday, March 21
PathwayKnowledge AreaTimeSession Title and SpeakerLocation
Market Data & Insights

8:00 am – 12:00 pm

Retail Market Tour – AM Session I
Dave Bolen, The Bolen Group

Level 2 – S230C/D
Market Data & Insights12:00 pm – 1:00 pm

Retail Market Tour – U.S. Pet Market Briefing
Dave Bolen, The Bolen Group

Level 2 – S230C/D
Market Data & Insights1:00 pm – 5:00 pmRetail Market Tour – PM Session II
Dave Bolen, The Bolen Group
Level 2 – S230C/D
PR & Marketing1:30 pm – 2:45 pmProducing More Profit at Your Pet Business
Lynn Switanowski, Creative Business Consulting Group
Level 2 – S230A/B
Market Data & Insights1:30 pm – 2:30 pm
APPA 2023-2024 National Pet Owners Survey Debut
Julie Springer, APPA
Level 2 – S230C/D
PR & Marketing1:30 pm – 2:45 pm
Marketing 101: Fundamentals for Brick-and-Mortar Pet Business Growth
Matt Aldrich, Pet Engine Marketing
Level 2 – S230E/F
Profitablity & Growth3:00 pm – 4:15 pm
Get More Cash Out Of Your Business By Doing THREE Things
Dan Jablons, Retail Smart Guys Inc.
Level 2 – S230A/B
Market Data & Insights3:00 pm – 4:00 pm
Pet Market Outlook 2023
David Sprinkle, Packaged Facts
Level 2 – S230C/D
Leadership3:00 pm – 4:15 pm
Effective Delegation: The Key to Thriving, Not Just Surviving in Pet Business
Amy Castro, Triad Communication LLC
Level 2 – S230E/F

 

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Wednesday, March 22
PathwayKnowledge AreaTimeSession Title and SpeakerLocation
Human Resources

10:00 am – 11:15 am

What Does It Take To Hire, Retain and Sustain Employees in 2023?
Lynn Switanowski, Creative Business Consulting Group
Level 2 – S230A/B
Customer Experience10:00 am – 11:15 am
Creating Loyalty Through Memorable Customer Experiences
Andy Masters, Masters Performance Improvement Inc.
Level 2 – S230C/D
Customer Experience10:00 am – 11:15 am
Supercharge Your Visibility On Google
Matt Aldrich, Pet Engine Marketing
Level 2 – S230E/F
Profitability & Growth
10:00 am – 10:15 am
Two Things You Can Do, Starting Tomorrow, to Improve Your Cash Flow
Dan Jablons, Retail Smart Guys Inc.
Spotlight Stage — New Products Showcase
Leadership10:20 am – 10:35 am
When Their Bark Is Worse Than Their Bite: Dealing with Difficult Customers
Amy Castro, Triad Communication LLC
Spotlight Stage — New Products Showcase
Market Data & Insights10:40 am – 10:55 am
APPA Global Insights — Data to Inform Your Global Strategic Thinking
Kari Davidson, Euromonitor International
Spotlight Stage — New Products Showcase
Leadership
11:00 am – 11:15 am
Bobby Flay Introduces His Premium Cat Food Brand, Made by Nacho
Bobby Flay
Spotlight Stage — New Products Showcase
Human Resources11:30 am – 12:45 am
Put Your Best Staff Forward — How to Hire, Train and Fire
Dan Jablons, Retail Smart Guys Inc.
Level 2 – S230A/B
Market Data & Insights11:30 am – 12:30 pm
The State of Pet: What’s Next and What's Trending in 2023
From Nielsen IQ: Andrea Binder, Sam Smith and Sherry Frey
Level 2 – S230C/D
Leadership11:30 am – 12:45 pm
When Their Bark Is Worse Than Their Bite: Dealing with Difficult Customers
Amy Castro, Triad Communication LLC
Level 2 – S230E/F
Industry Updates12:00 pm – 12:15 pm
Adding the Human-Animal Bond to Your Product Line by HABRI
Steve Feldman, HABRI
Spotlight Stage — New Products Showcase
Industry Updates12:20 pm – 12:35 pm 
Help Improve Student Outcomes & Their Love Of Pets by Pet Care Trust
Melinda Thomas
Spotlight Stage — New Products Showcase
Human Resources12:40 pm – 12:55 pm
Avoiding the Hidden Damage of e-Commerce Chargebacks in the Pet Industry
Andy Masters, Masters Performance Improvement Inc.
Spotlight Stage — New Products Showcase
Profitability & Growth1:00 pm – 1:15 pm
How Does Inventory Turn, Turn into Cash?
Dan Jablons, Retail Smart Guys Inc.
Spotlight Stage — New Products Showcase
PR & Marketing1:20 pm – 1:55 pm 
How To Maximize the Shopper Experience and Boost Conversions by 20%
George Koenig, Content Status
Spotlight Stage — New Products Showcase
PR & Marketing1:30 pm – 2:45 pm
Managing Legal Risks in ESG Promotion, Marketing & Corporate Communications
Michael Annis, Husch Blackwell LLP
Level 2 – S230A/B
Marketing Data & Insights1:30 pm – 2:30 pm
APPA 2023-2024 National Pet Owners Survey Debut
Julie Springer, APPA
Level 2 – S230C/D
Leadership1:30 pm – 2:45 pm
Managing Multiple Priorities to Propel Your Pet Business Success
Amy Castro, Triad Communication LLC
Level 2 – S230E/F
Industry Updates2:00 pm – 2:15 pm 
Tony La Russa's Animal Rescue Foundation [ARF] — Pets and Vets Program
Cassidy Nolan, Tony La Russa’s Animal Rescue Foundation
Spotlight Stage — New Products Showcase
Profitability & Growth3:00 pm – 4:15 pm
Next-Generation Retailer Panel
Mark Kalaygian, Pet Business Magazine
Level 2 – S230A/B
Leadership3:00 pm – 4:15 pm 
Reimagining Your Positive Work Culture for the NEW Work Environment
Andy Masters, Masters Performance Improvement Inc.
Level 2 – S230C/D
Profitability & Growth3:00 pm – 4:15 pm
Return Customers, Not Returned Products: Build Customer Loyalty & Drive Sales Through  Quality Product Offerings
Bill Bookout, National Animal Supplement Council
Level 2 – S230E/F

 

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Thursday, March 23
PathwayKnowledge AreaTimeSession Title and SpeakerLocation
Market Data & Insights

8:30 am – 9:30 am

Pet Food Regulatory Meeting: Updates on Labeling Modernization
Bill Bookout, Austin Therrell, National Animal Supplement Council Association of American Feed Control Officials
Level 2 – S230A/B
PR & Marketing10:00 am – 10:15 am
Let's Revisit Your TikTok Strategy — Is It Working?
Nancy Hassel, American Pet Professionals
Spotlight Stage — New Products Showcase
Human Resources10:00 am – 11:15 am
Staff Retention to Lower Turnover
Tom Shay, Profit Plus Solutions Inc.
Level 2 – S230A/B
Profitability & Growth
10:00 am – 11:15 am
Customer Service: TOUCHPOINTS
Anne Obarski, Merchandise Concepts
Level 2 – S230C/D
Profitability & Growth
10:00 am – 11:15 am
Pricing Experiments to Increase Your Bottom Line
Laurie Wolff, NASBITE International
Level 2 – S230E/F
Industry Updates10:20 am – 10:35 am
How Lawmaker Engagement Can Help Protect Your Business by Pet Advocacy Network
Mike Bober, Pet Advocacy Network
Spotlight Stage — New Products Showcase
Profitability & Growth
10:40 am – 10:55 am
APPA “Direct Connect” and Member Business Advancement Resources: Dial In On Success
APPA & PetsPhD
Spotlight Stage — New Products Showcase
PR & Marketing11:00 am – 11:15 pm
3 Unbelievable Color Psychology Secrets for Pet Brands
J. Nichole Smith, Working Dog Animalhaus Media
Spotlight Stage — New Products Showcase
Profitability & Growth11:30 am – 12:45 pm
Attaining Channel Control to Protect Your Brand and Achieve Profitable Growth on Amazon and Beyond
Natalie Steele, Vorys eControl
Level 2 – S230A/B
Market Data & Insights11:30 am – 12:30 pm
Pet Market Outlook 2023
David Sprinkle, Packaged Facts
Level 2 – S230C/D
PR & Marketing11:30 pm – 12:45 pm
Handling Bad Reviews or Negative Social Comments
Nancy Hassel, American Pet Professionals
Level 2 – S230E/F
Profitability & Growth12:00 pm – 12:15 pm 
You Can Hire a Manager but You Can't Hire an Owner
Tom Shay, Profit Plus Solutions Inc.
Spotlight Stage — New Products Showcase
PR & Marketing12:20 pm – 12:35 pm
Three Ways Diversity Matters for Your Pet Business
Laurie Wolff, NASBITE International
Spotlight Stage — New Products Showcase
Market Data & Insights12:40 pm – 12:55 pm
The APPA Pulse Study: Pet Ownership in the Current Economy
Julie Springer, APPA
Spotlight Stage — New Products Showcase
PR & Marketing1:00 pm – 1:15 pm 
What Women Want!
Anne Obarski, Merchandise Concepts
Spotlight Stage — New Products Showcase
Market Data & Insights1:30 pm – 2:45 pm
Alexa Is Playing Fair and She Is Playing to Win: How to Beat the Internet
Tom Shay, Profit Plus Solutions Inc.
Level 2 – S230A/B
Marketing Data & Insights1:30 pm – 2:30 pm
Key Global Pet Care Trends and Regional Highlights + APPA’s New Global Insights Dashboard
Kari Davidson, Euromonitor International
Level 2 – S230C/D
Human Resources1:30 pm – 2:45 pm
Where Have All My Workers Gone?
Laurie Wolff, NASBITE International
Level 2 – S230E/F
PR & Marketing3:00 pm – 4:15 pm
One Free and Simple Habit that Will Transform Your Pet Business (and Your Stress Level)
J. Nichole Smith, Working Dog Animalhaus Media
Level 2 – S230A/B
Profitability & Growth3:00 pm – 4:15 pm
I’ll Just Get It Online
Anne Obarski, Merchandise Concepts
Level 2 – S230C/D
Leadership3:00 pm – 4:15 pm
How You Can Become an Influential Pet Business in Your Community!
Nancy Hassel, American Pet Professionals
Level 2 – S230E/F

 

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Friday, March 24
PathwayKnowledge AreaTimeSession Title and SpeakerLocation
PR & Marketing

10:00 am – 11:15 am

The 3 Most Affordable (but Most Commonly Ignored) Methods to Master Marketing in 2023
J. Nichole Smith, Working Dog Animalhaus Media
Level 2 – S230A/B
Leadership10:00 am – 11:15 am
Rules Of Engagement: A Guide To Better Communications — And Better Relationships! — With Everyone Who Is Important To Your Business
David Fellman, David Fellman & Associates
Level 2 – S230C/D
Human Resources10:00 am – 11:15 am
The Trust Transformation
Roy Reid, Walk With You LLC
Level 2 – S230E/F
Customer Experience
11:30 am – 12:45 am
Gratitude Strategies to Create a Workplace Culture that ROCKS!
Lisa Ryan, Grategy
Level 2 – S230A/B
Human Resources
11:30 am – 12:45 am
Turn Your Team into A Championship Team: Hiring, Training, Management, Motivation & Retention
David Fellman, David Fellman & Associates
Level 2 – S230C/D

 

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Sponsorship Opportunities

Interested in supporting education at Global Pet Expo? APPA has sponsorship opportunities to advance both the Paws2Learn and the Retailer Success Series.

View Sponsorship Details