Create a Business of Exceptional Experiences

The pet consumer behavior shifts we're seeing today are not a blip. They will likely stay with us for a long time, some likely forever. Right now, an experience renaissance is afoot, one that has pet businesses willing to organize their whole company around the delivery of exceptional experiences. From face-to-face connections, in-store experiences, and vendor relationships these connections are the way of the future to generate business growth. In this session you'll:
- Understand the importance of delivering consistency in everyday task, even if the customer never sees it
- How uniqueness can drive your differential advantage.
- Steps to resiliency and which one might trip you up.
- Why loyalty is critical when delivering exceptional business experiences.